Dlalainstream.com Privacy Policy
This Privacy Policy describes how DlalainStream (Pty) Ltd (“the Company,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you use our movie streaming platform, dlalainstream.com
1. Introduction
Welcome to Dlalainstream.com. We are committed to protecting your privacy and ensuring your personal information is handled responsibly. This policy explains how we collect, use, disclose, and protect your information when you use our video streaming services in compliance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
Our Details
- Entity Name: DlalainStream (PTY) LTD
- CIPC Reg. No: 2025/767163/07
- Physical Address: 13803 Kgerere Street, Atteridgeville, Pretoria 0008
- Contact Email: info@dlalainstream.com
- Information Officer: Lethabo Madutlela
2. Information We Collect
We collect information primarily to provide and improve our streaming services. The types of information we collect include:
- Registration Data: Your name, surname, email address, password, and date of birth when you create an account.
- Billing Information: Your billing address and limited payment details (A trusted payment processor will be used, and we do not store full credit card numbers on our servers).
- Usage Data: Information about how you interact with our platform, such as your viewing history, IP address, device type, browser information, and duration of visits.
- Communication Data: Records of any correspondence with our support team via info@dlalainstream.com.
3. How We Use Your Information and Legal Basis
We process your information to:
- Provide and manage your subscription access to our content.
- Process payments securely via a highly trusted payment gateway/processor.
- Communicate service updates, billing notifications, and important information.
- Improve the platform experience and personalize content recommendations.
- Comply with legal obligations in South Africa.
4. Consequences of Not Providing Information
Providing your personal information (name, email, billing details) is mandatory for us to create your account, provide the streaming service, and process payments. If you choose not to provide this mandatory information, we will be unable to offer you an account or access to our services.
5. Sharing Your Information (Third Parties and Cross-Border Transfers)
We may share your information with trusted third parties who assist us in operating our business:
- Payment Processors: A trusted payment gateway receives billing information to process subscription payments securely. They are also POPIA compliant.
- Hosting Provider: Our trusted hosting service provider manages the servers where data is stored.
- Law Enforcement: We will disclose information if legally required by South African authorities or regulations.
Cross-Border Data Transfers:
We may transfer your information to third parties or service providers located in foreign countries (e.g., if our hosting provider uses servers outside South Africa). Such transfers are only made to countries that have data protection laws substantially similar to POPIA, or where we have entered into binding agreements to ensure an adequate level of protection is maintained for your information.
We may transfer your information to third parties or service providers located in foreign countries (e.g., if our hosting provider uses servers outside South Africa). Such transfers are only made to countries that have data protection laws substantially similar to POPIA, or where we have entered into binding agreements to ensure an adequate level of protection is maintained for your information.
6. Data Retention
We will not retain your personal information for longer than is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by South African law (e.g., for tax or legal purposes). Once information is no longer needed, it will be securely destroyed, deleted, or de-identified.
7. Your Rights
Under POPIA, you have the rights as a data subject to:
- Access the personal information we hold about you.
- Correct any inaccurate or outdated information.
- Object to the processing of your data under certain circumstances (e.g., for direct marketing).
- Request deletion or destruction of your account and associated data, where permissible by law.
- Lodge a complaint with the Information Regulator if you believe your rights have been violated.
To exercise these rights, please contact our Information Officer at info@dlalainstream.com. Data subject requests must be submitted in the prescribed manner
8. Data Security and Breach Notification
We implement reasonable technical and organizational measures (such as SSL encryption, secure login, and firewalls) to protect your personal information against unauthorized access, loss, or damage.
In the event of a data breach where personal information has been accessed or acquired by an unauthorized person, we will notify the Information Regulator and, where reasonably possible, yourself as soon as reasonably possible.
9. Contacting the Information Regulator
You have the right to lodge a complaint with the South African Information Regulator. We would appreciate the chance to deal with your concerns first, but you can contact the Regulator at any time.
The Information Regulator (South Africa) Contact Details:
- Physical Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
- General Enquiries Email: enquiries@inforegulator.org.za
- Complaints Email (POPIA): POPIAComplaints@inforegulator.org.za
- Telephone: 010 023 5200
- Website: https://inforegulator.org.za/
10. Updates to this Policy
We may update this policy periodically. We will notify you of significant changes via email or a prominent notice on our website.